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How do I verify OKX's ownership and balance of the wallet address?
/bitcoin-cli getblockcount command to check whether the rollback is completed, or you can view the node output log judgment Node output log 2. Configure the parameters Open rpc.json file Configure btc-related RPC parameters in the rpc.json file and save the file Example: configure the parameters 3. Verify whether the balance of an on-chain address is consistent with the balance shown in the snapshot file by using the CheckBalance tool.Published on 26 Sept 2023Updated on 26 Jan 2026FAQ1,001How to solve the problem of encountering errors when logging in to wallet
Download and log in to the wallet extension through our official website. If you’re using batch tools, download them only from trusted sources. Thank you for your understanding and support. If the issue persists, contact your browser’s customer service team. OKX team July 15, 2024Published on 15 July 2024Updated on 17 Nov 2025AnnouncementsHow to solve the problem of encountering password errors when logging in to wallet
Dear OKX users, We've recently received user feedback about encountering password errors when logging in with the wallet extension. This issue may not be caused by the wallet or the password itself, and the relevant information is as follows: Problem: To ensure the security of your account, we've strengthened the security protection of our wallet to prevent account information from being stolen or cracked.Published on 20 June 2024Updated on 17 Nov 2025AnnouncementsHow do I authorize a new device when I log in?
When you first log in using a new device, you need to authorize it. It's an additional security measure that helps to protect your account from unauthorized access. If you log in on the web, you can use phone verification, email verification, or device verification. On the app, you can use all of these methods if you haven't verified your identity yet.Published on 31 Aug 2023Updated on 15 May 2026FAQ13,900Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-STARK V1)
Generating sampling proof: using the Merkle root as a random source, we sample the data. To avoid leaking computation trace data, we avoid the data with an index of *k ** extension_factor during sampling and generate the Merkle proof path corresponding to the sampling index. We do the sampling inspections to check whether the polynomial committed is a valid polynomial satisfying the constraints listed in number 1.Published on 10 May 2023Updated on 8 Sept 2025FAQ179Expiry futures settlement rules at expiry
When coin-margined futures and USDT-margined futures are settled at expiry, the platform will calculate the settlement price using the average of index prices in the 30 minutes before expiration (200 ms per sampling point), at which all positions will be settled, and the profits or losses will be applied to users accounts.Published on 16 Dec 2020Updated on 11 May 2026Product documentationHow do I download a P2P order receipt?
Sample of a P2P order receipt on our platformHow do I download a P2P order receipt?On the app On the P2P trading page, select Orders Select Orders to proceed to the next phase Select the completed order that you want to download the receipt for Select completed order of your preference to retrieve the order receipt Select the Download button at the bottom of the order review page. Open or save a PDF file to review the receipt.Published on 17 Dec 2024Updated on 24 Apr 2026FAQ74Self-Managed Super Fund (SMSF) FAQ
You can download your complete trade, deposit, and withdrawal history from OKX in CSV, PDF, or via API. An SMSF account follows the standard maker/taker schedule for customers. You can learn more here.3. How can my SMSF account trade more safely going forward? To enhance the security of your account and crypto assets, we recommend the following best practices: Strengthen Account Security Enable multi-factor authentication (MFA) for all trustee logins.Published on 2 July 2025Updated on 3 Dec 2025FAQDisabling cloud sync on your authenticator app
Google Authenticator (iOS & Android): Open Google Authenticator and select the Profile icon in the upper right corner to check if you're logged into a Google account: Not logged in: cloud sync is automatically disabled, and no further action is required. Logged in: cloud sync is enabled by default. Log out of your Google account to disable it.Microsoft Authenticator Cloud sync is disabled by default.Published on 12 May 2023Updated on 24 Apr 2026FAQ4,751How do I freeze my account? (web)
Self-service tool For quick access, click the button below: Once you freeze your account, you won't be able to log in or register using the same email/phone/personal identity information.Published on 22 Aug 2023Updated on 24 Mar 2026FAQ403Fast API Launch
Log in to your OKX account Go to your preferred broker platform Click "Connect account" or "Connect to Exchange" Choose to connect to "OKX" Choose the "Fast Connect" API key binding method Click "Connect OKX". If you have not logged in to your OKX account or don't have an OKX account, log in or sign up accordingly Click "Approve" to authorize access Please note: Only selected brokers support the Fast API function.Published on 5 Jan 2023Updated on 1 Apr 2025Product documentationWhat can I do if my device is running in an unsafe environment?
We recommend switching to a different browser and trying to log in again.Published on 19 Jan 2023Updated on 12 Feb 2026FAQ301How do I update my authenticator app?
You'll receive an email/SMS confirmation upon successfully changing your authenticator app.I can't log in to my account If you can't log in to your account, you can only reset your authenticator app on the OKX app. Enter your account on log in page, select Next. Select Forgot your password on enter password page and Confirm your phone/email. Select Security verification unavailable to start reset your authenticator app.Published on 1 Aug 2024Updated on 16 Mar 2026FAQ195How do I check on updates to my support ticket?
How you receive these updates depends on how your ticket was submitted — as a logged-in user or as a guest. Below, we’ll explain how to view ticket details, conversation history, and reply to support ticket updates on both the app and web platform.How'll you be notified of our updates?For logged-in users When you submit a ticket while signed into your account, you'll have access to all your tickets in one convenient location.Published on 17 Oct 2025Updated on 14 May 2026FAQ58How do I change my authenticator app?
You'll receive an email/SMS confirmation upon successfully changing your authenticator app.I can't log in to my account If you can't log in to your account, you can only reset your authenticator app on the OKX app. Enter your account on log in page, select Next. Select Forgot your password on enter password page and Confirm your phone/email. Select Continue and you'll be prompted to verify your 2FA. If you're unable to verify via phone/email/authenticator app, select Unable to verify?Published on 11 Sept 2023Updated on 24 Apr 2026FAQ4,381