All
FAQ
Announcements
Product documents
Affiliate activity portal - join page enhancement
This means that the Join page can only display one activity at any given time. However, you're free to enroll in multiple activities. How do I select another activity to promote? Simply check the checkbox on the other activity that you're trying to display on the Join page. Make sure to select "Confirm" after being prompted that you would like to proceed to promote this activity.Published on Jun 8, 2023Updated on May 29, 2026221How do I identify OKX official accounts?
Note: you can also use YouTube username to verify.LinkedIn Go to the LinkedIn page, copy the page link. Copy the page link to verify the page validity Go to our channel verification to verify the page link. You can refer to the How do I verify OKX accounts section to learn more about how to verify the link.Medium Go to the Medium page, copy the page link. Go to our channel verification to verify the page link.Published on Aug 11, 2023Updated on May 29, 20265,386How do I create accounts in bulk and send crypto to multiple accounts simultaneously?
On the app Open our app, and select Wallet Select More, then select Multisender Open Multisender page Select your preferred option – One to many, Many to one, or Many to many on the Multisender page Select your preferred crypto on the Select crypto page and select your preferred network on the Select network page Select the wallet addresses on the Sending address and Receiving address pages Note: you can select the wallet addresses from the Address book Insert your preferred crypto amount and setPublished on Sep 27, 2024Updated on May 29, 202668How do I manually cancel my transactions on the official deBridge website?
the pending transaction and select it Load the order page by selecting the transaction You'll be redirected to the order page, select the Cancel option and you'll get your refund Cancel the order to redeem the refundPublished on Sep 10, 2024Updated on May 29, 202645How do I discover new tokens?
If you want to discover new tokens in the ever-evolving cryptocurrency market, a great starting point is to visit the Rankings page or go to OKX App home page and select New .What's the Ranking page and how can I use it to discover new tokens? The page offers a comprehensive overview of the latest tokens available for trading.Published on Aug 9, 2024Updated on May 29, 202655How do I make a deposit? (app)
User Center page on the app with the verified info overview Verification page on the app with the verified info overview Verification page on the web with the verified info overview For more information regarding such verification, you may refer here.Published on Aug 22, 2023Updated on May 29, 2026153,748How do I change my authenticator app?
Enter your account on log in page, select Next. Select Forgot your password on enter password page and Confirm your phone/email. Select Continue and you'll be prompted to verify your 2FA. If you're unable to verify via phone/email/authenticator app, select Unable to verify? > Reset authenticator method > Select one or more authentication methods you've lost access to or want to reset.Published on Sep 11, 2023Updated on May 29, 20264,429Pay wallet auto top-up FAQ
You can also enter the page through the low balance alert on the Pay page as well Auto top-up on the Balance details page of Pay Low balance alert banner on Pay page Set the details of auto top-up, from the trigger amount for top-up to the payment options on the Auto top-up details page Auto top-up page Set the details of auto top-up, from the trigger amount for top-up to the payment options on the Auto top-up details page Details of your auto top-up on the confirmation page Once all good, proceedPublished on May 14, 2026Updated on Jun 5, 20264X Layer FAQ
First, select the Receive option from the home page before.Published on Jan 29, 2026Updated on May 29, 202610How do I use the chart trading layout?
Go back to the trading page, pull down the page with a larger swipe, then the candles chart will reappearPublished on Jan 29, 2024Updated on May 29, 2026126How do I manually swap assets from Synapse?
Go to Synapse's official website: Select the Swap option from the main menu Navigate to the Swap page by selecting it from the main menu Once the Swap page is loaded, connect your OKX wallet by selecting the Connect Wallet option Connect your wallet once you're on the Swap page Select the chain and the desired token for swapping from the received token before proceeding Fill up the details according to your preference Once the swap is completed, you'll receive the final desired token in your walletPublished on Oct 24, 2024Updated on May 29, 202611How do I change my login password?
If your page still prompts you to enter or set a fund password, please update the App to the latest version. If you are unable to change the password on your own or are unsure how to proceed, please contact customer support for assistance.Published on Aug 22, 2023Updated on Jun 5, 202619,729How do I check my deposit or withdrawal history?
Follow the steps below to view your deposit or withdrawal history on OKX.On the web Log in to your OKX account and go to Deposit or Withdrawal page Select the View history tab. OKX deposit page with View historyOn the app Open the OKX app and go to Assets. Select the history icon > Assets to view your deposit, withdrawal, and P2P transaction history. OKX app Assets page with history Select Type to open the filter, then choose Deposit or Withdrawal.Published on Jun 9, 2026Updated on Jun 9, 20262How do I join a video call with customer support?
To ensure the verification call runs smoothly, you may use the translation feature on the web Web: translate English to your spoken languageOn the appI can login to my OKX account After logging in, you can find your ticket from My Tickets page Go to Menu Select Get Help under More Select the Check your tickets self-service tool card on the support page to access the My tickets page Locate your ticket under Active tickets, then select Join queue to enter the room.Published on Aug 26, 2025Updated on Jun 2, 202654Why hasn't my deposit been credited?
You can find it on our deposit page. You can find the Tag on our deposit page If you find a tag, enter the tag in the Tag field on the corresponding platform's withdrawal page. If you can't find the Tag field on the corresponding platform, you can reach out to the corresponding platform's customer support for assistance. Note: if you enter an incorrect/missing tag, it could lead to deposit failure.Published on Sep 1, 2023Updated on Jun 5, 202614,080