All
FAQ
Announcements
Product documents
How do I manually swap assets from Synapse?
If you've received a token other than your desired token due to liquidity issues, you can swap it to get your desired assets on the Synapse platform. Go to Synapse's official website: Select the Swap option from the main menu Navigate to the Swap page by selecting it from the main menu Once the Swap page is loaded, connect your OKX wallet by selecting the Connect Wallet option Connect your wallet...Published on Oct 24, 2024Updated on May 29, 202611How do I manually redeem my funds in Arbitrum?
After you've completed your order but haven't received your funds in your account, you can manually redeem it with the following guidelines: Copy your transaction hash by going to Trade > Swap > Transaction History on the web or app.Published on Sep 11, 2024Updated on May 29, 202650How do I fix errors when submitting my institutional verification?
Note: Document should be an original copy (preferably in PDF file format), clear quality, and smaller than 20MB. Please clear your browser’s cache and cookies, and restart your browser before trying again. Navigate the status of your details via the progress bar Learn more on how you can fix the errors on your Institutional account application here.Published on Oct 10, 2024Updated on May 29, 202660How do I manually cancel my transactions on the official deBridge website?
Once you've submitted your order but it's in the pending state for too long, you can try to manually cancel it from the deBridge platform by following the steps below: Head to the official deBridge website: Start connecting your wallet by selecting Connect wallet on the website Connect the wallet to start the redeeming process Enter the transaction history page by selecting the Clock option Get the list of transactions from the history option When you're on the transaction history page, look forPublished on Sep 10, 2024Updated on May 29, 202645How do I manually set up futures grid trading bot?
To enter your own futures grid parameters, simply select Long, Short or Neutral. The description of the parameters are as below: Long: this strategy involves buying futures contracts with the expectation that the price of the underlying asset will increase. Traders using a long grid strategy profit from rising prices. Short: this strategy involves selling futures contracts with the expectation...Published on Jun 6, 2024Updated on Jun 2, 2026103How do I manually set up spot grid trading bots?
When you've determined the grid bots parameters, select Create Determine the details that you prefer manually On the next screen, you have the option to add a price at which to take profit from your trade or stop loss.Published on Jun 6, 2024Updated on May 29, 2026209How do I manually update my OKX Web3 extension wallet?
However, if the automatic update is not triggered on time, you can manually update it through the Google extension management page. Select Extension and Manage Extension; or copy chrome://extensions and paste it into the Chrome address bar.Published on Apr 20, 2024Updated on May 29, 20261,391How do I manually redeem my funds on the official Portal Bridge website?
Once you've switched on the manual claim, proceed to connect the walletPublished on Sep 11, 2024Updated on May 29, 202632How do I start onboarding as an institutional user?
If you need further clarification, please contact customer support.Do I need to provide a supplemental confirmation letter in PDF format? If you’re instructed to submit a supplemental confirmation letter in PDF format, please follow the instruction accordingly.You may scan a physical document or convert it into a PDF file, then upload it through the specified channel.Published on Oct 10, 2024Updated on May 29, 202656How do I submit my proof of address (POA)?
The POA must be a clear photo of your original POA or a PDF file can either be a clear photo of your original POA or a PDF file. The POA must match the residential information you provided during your identity verification. The acceptable types of POA may vary with different jurisdiction.Where should I upload my proof?Published on Sep 5, 2023Updated on May 29, 2026865How do I download my BR Tax return?
A copy of your Declaração do Imposto de Renda and the Recibo da Declaração can be downloaded from the Portal Meu Imposto de Renda, accessed through your Gov.br account.To obtain them online, please follow the steps below: Go to: https://mir.receita.fazenda.gov.br/portalmir/pagina-inicial Log in with your Gov.br account Select the “Documentos e Arquivos (Cópia da Declaração)” Select the Documentos e Arquivos (Cópia da Declaração) to proceed Select the most recent tax year Download the PDFs for “CópiaPublished on Nov 19, 2025Updated on May 29, 202614World Cup VIP Exclusive Gift Set FAQ
Merchandise is available in limited quantities, and each eligible user may claim one set only.Can I claim individual items from the gift box? No. The gift box is distributed as a complete set, claiming individual items or specific components separately is not supported.Can VIP users claim this gift box as a birthday reward? No. This gift box is specific to the campaign and must be claimed during the campaign period.Published on Dec 19, 2025Updated on Jun 4, 2026322OKX Trading Rebate Card - Terms and Conditions
OKX may delay the distribution of Mystery Boxes or rewards due to system issues or other special circumstances. If you haven't received the Mystery Boxes or rewards within 48 hours after the completion of tasks eligible for Mystery Boxes or rewards, please contact customer service, and we'll actively follow up on the situation. OKX has the right to suspend, freeze, and/or seal user accounts and assets within the accounts according to applicable laws or OKX's terms of service.Published on Oct 9, 2023Updated on May 29, 2026385How do I set up the El Salvador account?
Access El Salvador account easily on the product matrix once you've selected Menu When the disclaimer page opens, read and review it before confirming your acknowledgment by checking the required boxes Check out the acknowledgment boxes to continue Once approved, the El Salvador account will be showing your account details, for example, your account's emailOn the web Access your profile by selecting Profile (human icon) > Profile > Trading profile > El Salvador account and select the Apply optionPublished on Nov 25, 2025Updated on May 29, 202619How do I migrate my email address or phone number to another account? (app)
Please read it carefully and check the agreement boxes Read through the consequences of closing the account Select close account and Yes, I'm sure to confirm the request Enter the 2FA code to complete the request Note: Transfer all the assets before migrating email from the other account, which will be closed to prevent data and asset loss.Published on Aug 22, 2023Updated on May 29, 2026596