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What should I expect when changing my country of residence to any country within the European Economic Area (EEA) or Australia?
Changing country of residence to one within the European Economic Area (EEA) If you're updating your country of residence to one within the European Economic Area (EEA), here's a guide to help you understand the changes and what to expect during the process.What are the key changes and updates?Temporary logout Your account will be logged out for approximately 5 minutes during the update process. If the logout lasts longer than 5 minutes, wait for the notification email before logging back in.Published on 2 Jul 2025Updated on 17 Nov 2025169USDG on X Layer FAQ
The program is NOT available to customers in the following jurisdictions: USA UK European Economic Area (EEA) Brazil Australia UAE Turkey Singapore All other regions can participate by holding USDG on X Layer via OKX Wallet, connecting their wallet to the exchange, and claiming rewards weekly. The APY is subject to change, and users should refer to the X Layer Terms of Service for complete details.Published on 21 Oct 2025Updated on 18 Dec 202514What's USDT0 and how do I use it?
USDT0 is available worldwide, except in the European Economic Area (EEA) region.I'm holding Wrapped USDT on X Layer. Do I need to do anything? Wrapped USDT on X Layer is being phased out. USDT0 will be at the center of X Layer’s stablecoin future, so start migrating today.Published on 12 Sept 2025Updated on 15 May 202628How to transfer crypto from Coinbase to OKX?
The approval, granted following the acquisition of their MiCA license on January 27, 2025, reinforces OKX's status as a reliable and compliant entity within the European cryptocurrency market.Published on 19 Jun 2025Updated on 26 Jun 20257Supercharge your supercharts Terms & Conditions
OKX Europe Limited, a Malta limited liability company (“OKX EU”), which operates under the OKX brand, for Users who are residents of one of our approved operating locations within the European Economic Area. The Local Terms for such users can be found here. Aux Cayes FinTech Co. Ltd., a Seychelles registered company (“Aux Cayes”), for all other users eligible to access and use OKX’s Services.Published on 1 Oct 2025Updated on 30 Apr 202636Why hasn't my deposit been credited?
Before transferring any assets, please check the latest deposit address and supported network on the OKX deposit page. If you've used an OKX deposit address before, don't worry. Previously used deposit addresses will remain valid and deposits sent to old addresses during this period will not be lost. That said, if you've saved or whitelisted an OKX deposit address, please update it as soon as possible to avoid any issues later.Published on 1 Sept 2023Updated on 20 May 202613,974What do I need to do when I change my country of residence?
If the logout exceeds 5 minutes, wait for the notification email before attempting to log back in. If the issue persists, please contact our customer support team for assistance. Account statements and history data Your account statements, trading history, and funding history won't be accessible for download after updating your country of residence across data centers. You may download your required account statements or historical records before proceeding.Published on 10 Apr 2025Updated on 16 Mar 2026626What should I do if facial recognition fails?
Important notes before updating or reinstalling: If you have created a Web3 wallet, back up your wallet first. Learn more here about how to back your seed phrase or private key. If you have created a keyless wallet, before updating or uninstalling the app, kindly ensure that: You can log in to the Exchange account linked to the keyless wallet. You remember the password for your cloud backup.Published on 11 Oct 2024Updated on 14 May 2026500Why can’t I see or use my crypto balance?
The asset was executed via copy/lead trading (for example, the trade was placed under a follow trading arrangement), so the funds may still be allocated or settled in the copy trading system before reflecting on your main balance. Some blockchains use a UTXO model, where your balance is made up of discrete unspent outputs created by previous transactions. These outputs must be confirmed on the blockchain before they become available to spend or show in your balance.Published on 14 Oct 2025Updated on 29 Apr 20267What's demo trading and how do I use it?
By experiencing the process without the risk of losing real money, you can build confidence in your abilities before entering the real markets.Published on 12 Dec 2023Updated on 20 May 20261,003OKX Beginner's Guide
To get started, you'll need to deposit crypto into your account before you can begin trading. In certain regions, crypto transactions are subject to the Travel Rule, which may require additional information before the deposit can be unlocked. Note: You must join the campaign before making a deposit. Any deposits made prior to joining will not count toward the task. Please refer to our guides on depositing crypto to OKX: How do I make a deposit? (app) How do I make a deposit?Published on 20 Mar 2023Updated on 20 May 20261,739Event Contracts FAQ
Please refer to the specific event’s rule description before trading.Published on 16 Apr 2026Updated on 14 May 2026How do I convert my crypto?
Before you begin: Convert uses your Trading account balance. If your balance shows 0, your funds may be sitting in your Funding account — you'll need to transfer them to your Trading account first before you can convert. To move funds between accounts, refer to How do I transfer my funds?Published on 3 Sept 2024Updated on 15 May 20261,327How do I use the liquidation price calculator?
Select %Calculator located beneath the Buy (long) [crypto] Kickstart your calculation process Make sure you're in the PnL section on the pop-up and select Margin Buy or Margin Sell Select your type of margins Select the Margin mode Margin mode has to be selected to proceed to the calculation phase Insert your Leverage, Entry Price, Exit Price, and Amount Fill up the necessary details before proceeding to calculate the required margin, P&L, and P&L ratio Select Calculate for the result Calculate thePublished on 3 Jul 2024Updated on 16 Apr 202639What should I do if I want to withdraw assets that are not supported on other platforms?
Problem scenario: Before withdrawing cryptos, please confirm that the recipient platform or wallet supports the network and address. For example, some platforms or wallets do not support or are not compatible with the Ton or X-layer networks. Therefore, when withdrawing USDT, you cannot use these two networks, even if the fees are lower. Solution: Before depositing, ensure that both the network and the crypto are supported by the platform.Published on 8 Apr 2025Updated on 3 Feb 202611