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What's demo trading and how do I use it?
You may also switch to other instruments by selecting the Trade button again Choose the order type, place your entry price in USDC (if applicable) and the amount of BTC / total USDC value you want to buy, and select Buy BTCHow do I reset the assets on demo trading? To reset the assets on demo trade to initial amount, you'll need to close all the positions and pending orders (if any). Then, go to Assets, and select Reset.How do I exit demo trading?Published on 12 Dec 2023Updated on 18 May 20261,003How do I change and reset my chart layout?
If you need to reset your trading interface, whether to troubleshoot an issue, clear customizations, or simply start fresh, you can quickly restore it to default settings without any hassle. Resetting your interface can be helpful for restoring default settings or ensuring your trading layout is optimized for your needs.Published on 27 Nov 2024Updated on 10 Sept 202518How do I reset Two-factor authentication (2FA)?
Section, select reset Select Reset to proceed You'll be prompted to download the OKX app If you don't remember password, can't login: Please follow here to reset both your password and two-factor authentication Note: For your security, withdrawals (including transfers, gifts, and P2P selling) are disabled for 24 hours after updating your phone number or email. If you have self-frozen your account, you won't be able to reset the authentication methods.Published on 15 Sept 2023Updated on 18 May 20266,267OKX AI 101
Avoid unofficial Skills: these may lead to asset loss. Only use skills reviewed by OKX.What is OKX Skills Marketplace? Skills is OKX's open marketplace for AI trading capabilities. Developers publish modular skills; users install what they need — like adding plugins to an AI assistant. Click here to enter Skills marketplace. Each Skill undergoes automated security scanning before listing: malicious content detection, prompt injection checks, and data leakage scanning.Published on 4 May 2026Updated on 18 May 20261How do I turn on my trade confirmation for your order, "Close all", and Reverse position trades?
It's particularly beneficial for beginners who are still gaining confidence in their trading skills or for experienced traders who want to minimize the chances of making impulsive decisions during volatile market conditions. By offering this safeguard, trade confirmations help promote disciplined and thoughtful trading habits, ultimately contributing to better long-term outcomes.Published on 28 Nov 2024Updated on 10 Sept 202512How do I change my authenticator app?
> Reset authenticator method > Select one or more authentication methods you've lost access to or want to reset. Select Confirm > Continue to complete verification using another authentication method you still have access to. Select reset authentication method on security authentication page Follow the on-screen instructions or contact customer support to reset your authenticator app.Published on 11 Sept 2023Updated on 24 Apr 20264,389How do I create passkeys? (app)
If you change phones or switch your Apple ID, your existing passkey may stop working and require a reset. Some reset features for iOS users may require iOS 18 or later.Reset passkey If you only have 1 passkey linked to your account, you'll only see the Reset option. This is because your account must always have at least 1 passkey. When you reset it, you'll replace your current passkey with a new one during the process.Published on 16 Aug 2023Updated on 18 May 202613,268How do I create passkeys? (web)
To reset your passkey: Go to Profile > Security > Authentication methods > Passkeys > Manage Select Reset and complete the verification process. You may be asked to complete facial verification using your mobile device Once verified, you'll be prompted to add a new passkey and follow the on-screen instructions Select Reset to reset your passkeyRemove passkey You can remove a passkey only if you have more than one set up.Published on 16 Aug 2023Updated on 29 Jan 20264,296My mobile phone isn't working, what should I do?
I want to reset my phone number You can reset your phone number completely, both in your OKX account and on the login page. To do this, follow this guide: How do I reset Two-factor authentication (2FA)?I tried everything but nothing helped If you have any questions, start with our AI chatbot: you can find it in our support center on the website or in the app. You can also contact our customer support through chatbot.Published on 22 Aug 2023Updated on 18 May 2026468What should I do if I forget my OKX wallet password?
If it isn't, go to Authentication Method, switch to Password, complete Biometric verification, then go back and select Change Password If you've forgotten your wallet password, you'll need to reset it by re-importing your seed phrase or private key.Published on 28 Oct 2022Updated on 9 May 202613,571OKX wallet FAQ
You can only reset your wallet password by re-importing your seed phrase or private keys. If you've forgotten your wallet password, you're unable to retrieve your assets in your wallet permanently. If you forgot your OKX account's login password, refer here for more details.2. How do I reset my wallet? You can open your OKX Wallet, and select Menu > Password > Reset wallet.Published on 24 Aug 2023Updated on 13 May 20262,951How do I change my phone number?
Note: You're not allowed to perform withdrawals or use P2P trading to sell crypto within 24 hours after you've changed your phone number You can change or reset your phone number, but you can't remove it.Published on 7 Sept 2023Updated on 18 May 202614,634How do I change my login password?
issues If you see any of the issues below, try the related solution.Operation limit reached This means the password reset was attempted too many times, you can wait for a while and try again later.Didn’t receive the SMS verification code Please check your mobile signal.Published on 22 Aug 2023Updated on 15 May 202619,682What should I expect when changing my country of residence to any country within the European Economic Area (EEA) or Australia?
Your API key will remain unchanged.Data updates Some data, such as asset analysis, PNL, fee levels, and transaction records, may take 24 to 48 hours to fully update after the change.Account statements and history Generating or downloading account statements, trading history, and funding history will become available 48 hours after the update.Broker platforms Your authorizations to broker platforms and Fast API will be reset during the system update.Published on 2 Jul 2025Updated on 17 Nov 2025169How do I secure my account after detecting unusual activity?
If so, reset them to secure your account.If you plan to use a Passkey in the future, you can also add a new one at any time.Learn more about Passkey here.Third-party login account (Google + Apple ID + Telegram + OKX Wallet) Unlink your third-party login by using social media.Published on 21 Mar 2025Updated on 12 Feb 202633