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Common scam tactics
For more details on the common working fraud, refer here. Scammers offer attractive promotions to lure the user to deposit a small amount of funds and earn attractive profit Some of the scammers will offer some easy, well-paying and flexible fake job opportunities which might include online marketing, data entry, product testing and others.Published on 28 Sept 2023Updated on 14 May 20262,685How do I select the correct network for my crypto withdrawals and deposits?
A common mistake beginners can make is selecting the wrong network when sending your crypto. Make sure you're selecting the correct network so that your transaction is successful. Note: you are required to complete identity verification in order to make deposit. Crypto tokens are only compatible with the blockchain(s) they are built for transacting on. Each chain uses its own cryptography, which means each chain speaks its own "language".Published on 22 Aug 2023Updated on 6 May 202621,496How do I stay safe from phishing SMS using the name OKX?
These phishing messages are crafted to look official and may contain urgent alerts.Scammers use these tactics to create a sense of urgency and panic, pushing users to act quickly without verifying the information.What are the common scam tactics? Impersonation tactics: Fraudsters may use the official OKX name to appear legitimate. Common scam messages: Messages claiming account issues, reward collection, or security verification designed to lure users.Published on 9 May 2025Updated on 4 Mar 2026323What's OKX Security Assistant?
Common reasons for uninstall or delete failures include insufficient permissions, system protection or self-defense mechanisms, or files or processes being in use.Published on 15 Jan 2026Updated on 13 Feb 202648Why can't I join or claim rewards from a campaign?
If you trigger risk controls for a specific campaign, it doesn't necessarily mean you'll be restricted from participating in other campaigns. New campaigns are launched regularly, so please check the Campaign Center for additional opportunities.How long does it take to receive my campaign reward if I am eligible? The time it takes to receive your campaign bonus depends on the campaign type and its terms.Published on 10 Jun 2025Updated on 15 May 202614,687Passkey FAQ
When setting up a passkey on Android, you can choose to use common biometric methods such as fingerprint or face recognition for easier and more secure access.6. What if I receive a message saying passkeys aren't supported in my region? If you see a message stating that the Passkey feature is not supported in your region on this device, it may be due to an outdated app version.Published on 19 Mar 2025Updated on 4 Mar 2026126What is trigger order?
Please do your own research and seek independent advice before making any investment decisions.Published on 8 May 2026Updated on 18 May 2026What should I do during or after a scam?
Acting quickly to report the scam gives you the best chance of limiting further losses.What are the common scam tactics and how do I identify? Find out the common scam tactics in this article.What else do I need to do to trade safely? Stay alert: Be cautious of claims such as 'high returns' or 'inside information', and always verify information through official channels. Protect your privacy: Never share your recovery phrase, private keys, or SMS verification codes with anyone.Published on 11 Mar 2024Updated on 15 May 2026754How do I change my login password?
password reset issues If you see any of the issues below, try the related solution.Operation limit reached This means the password reset was attempted too many times, you can wait for a while and try again later.Didn’t receive the SMS verification code Please check your mobile signal.Published on 22 Aug 2023Updated on 15 May 202619,682Building RFQs
If you need to broadcast to any more, please submit additional RFQsWhat do the tabs in the pre-defined strategies section mean? These sections sort pre-defined strategies based on the intended objective of the strategy.Published on 30 Jun 2022Updated on 30 Apr 202630Why didn't the TP/SL execute at the set price?
An order that fails to be placed means the position is not closed, leaving it exposed to liquidation. Note: Whether a TP/SL order is fully filled depends on multiple factors, including the trigger price type, order type, market volatility, order book depth, order quantity, and available margin. It is recommended to regularly review your TP/SL settings and adjust them based on current market conditions.3.Published on 13 Nov 2024Updated on 20 Apr 202611How can you protect yourself from a phishing attack?
This article will outline several common phishing attack techniques and provide our customers with security tips. Please remain vigilant against these tricks and ensure the safety of your assets.2. What are the common tricks of phishing attacks? Phishing attacks mainly include email attack, pharming and so on. Email attack: the attacker sends seductive or misleading email to the target user. The email often carries the link of phishing website or the download link of Trojan horse program.Published on 17 Aug 2023Updated on 17 Apr 20263,736How can I complete a Satoshi test with UTXO-based wallet?
This causes a common problem: even though your wallet contains the deposit address you wish to whitelist with us, the wallet may pull UTXOs from a different address it also controls (often a change address from a previous transaction). When we receive the test transaction, the sending address on-chain doesn't match the address you whitelisted, and the verification fails. Another common problem occurs when wallets generate a new deposit address for every deposit.Published on 14 May 2026Updated on 14 May 2026Affiliate FAQ
What are the common reasons my invitees fail to establish a binding affiliate relationship with me? The common reasons include: They entered the wrong invitation code during registration, preventing the establishment of the invitation relationship. They completed registration through a paid advertisement channel, which does not allow for the binding of the invitation relationship with you.Published on 4 Dec 2024Updated on 6 Apr 2026726Trading Signal Bot FAQs
What does this mean? This error message indicates that the value you've entered for the "instrument" field in your alert message doesn't match the required format specified in our Alert Msg Specifications. To address this issue, refer to the documentation for a comprehensive breakdown of the expected content for each field. For example, a common mistake involves entering the instrument as "BTCUSDT" instead of "BTCUSDT.P," inadvertently omitting the ".P" at the end.Published on 9 Oct 2023Updated on 27 Apr 2026137