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Affiliate activity portal - join page enhancement
This means that the Join page can only display one activity at any given time. However, you're free to enroll in multiple activities. How do I select another activity to promote? Simply check the checkbox on the other activity that you're trying to display on the Join page. Make sure to select "Confirm" after being prompted that you would like to proceed to promote this activity.Published on 8 Jun 2023Updated on 29 May 2026221How do I identify OKX official accounts?
Note: you can also use YouTube username to verify.LinkedIn Go to the LinkedIn page, copy the page link. Copy the page link to verify the page validity Go to our channel verification to verify the page link. You can refer to the How do I verify OKX accounts section to learn more about how to verify the link.Medium Go to the Medium page, copy the page link. Go to our channel verification to verify the page link.Published on 11 Aug 2023Updated on 29 May 20265,386How do I discover new tokens?
If you want to discover new tokens in the ever-evolving cryptocurrency market, a great starting point is to visit the Rankings page or go to OKX App home page and select New .What's the Ranking page and how can I use it to discover new tokens? The page offers a comprehensive overview of the latest tokens available for trading.Published on 9 Aug 2024Updated on 29 May 202655How do I update my authenticator app?
Enter your account on log in page, select Next. Select Forgot your password on enter password page and Confirm your phone/email. Select Security verification unavailable to start reset your authenticator app. Select security verification unavailable on reset password page Follow the on-screen instructions or contact customer support to reset your authenticator app. Note: You're not allowed to perform withdrawal within 24 hours after you've reset or changed your authenticator app.Published on 1 Aug 2024Updated on 29 May 2026211How do I make a deposit? (app)
User Center page on the app with the verified info overview Verification page on the app with the verified info overview Verification page on the web with the verified info overview For more information regarding such verification, you may refer here.Published on 22 Aug 2023Updated on 29 May 2026153,748How do I verify my identity with Singpass?
your face fully in the capture area Select Continue at the home page to proceed Continue to the identity validation page to confirm your detailsValidate your personal info Complete your identity verification by updating the personal info and reason for use Proceed to complete your details update by selecting Next Note: you'll be placed under review by us, and it'll take up 24 hours for it to complete.Published on 13 Sept 2024Updated on 29 May 20266How do I change my authenticator app?
Enter your account on log in page, select Next. Select Forgot your password on enter password page and Confirm your phone/email. Select Continue and you'll be prompted to verify your 2FA. If you're unable to verify via phone/email/authenticator app, select Unable to verify? > Reset authenticator method > Select one or more authentication methods you've lost access to or want to reset.Published on 11 Sept 2023Updated on 29 May 20264,429Pay wallet auto top-up FAQ
You can also enter the page through the low balance alert on the Pay page as well Auto top-up on the Balance details page of Pay Low balance alert banner on Pay page Set the details of auto top-up, from the trigger amount for top-up to the payment options on the Auto top-up details page Auto top-up page Set the details of auto top-up, from the trigger amount for top-up to the payment options on the Auto top-up details page Details of your auto top-up on the confirmation page Once all good, proceedPublished on 14 May 2026Updated on 5 Jun 20264Why is Pay moving to Simple mode?
Previously: Standalone Pay mode Old entry point for you to enter the Pay page Old Pay page once you enter the pageNow: Pay tab under Simple mode New entry point for you to enter the Pay page New Pay page once you enter the pageWhat's included in Simple Pay? With Simple Pay, you can: Pay any contacts using USDT, USDC, and USDG on X Layer Scan QR code to pay GrabPay merchants Add funds from Portfolio Transfer funds to Portfolio Send funds to external wallet addressesWhat has changed?Published on 27 Jan 2026Updated on 29 May 20264How do I use the chart trading layout?
Go back to the trading page, pull down the page with a larger swipe, then the candles chart will reappearPublished on 29 Jan 2024Updated on 29 May 2026126How do I check my deposit or withdrawal history?
Follow the steps below to view your deposit or withdrawal history on OKX.On the web Log in to your OKX account and go to Deposit or Withdrawal page Select the View history tab. OKX deposit page with View historyOn the app Open the OKX app and go to Assets. Select the history icon > Assets to view your deposit, withdrawal, and P2P transaction history. OKX app Assets page with history Select Type to open the filter, then choose Deposit or Withdrawal.Published on 9 Jun 2026Updated on 9 Jun 20262How do I change my login password?
If your page still prompts you to enter or set a fund password, please update the App to the latest version. If you are unable to change the password on your own or are unsure how to proceed, please contact customer support for assistance.Published on 22 Aug 2023Updated on 5 Jun 202619,729How do I join a video call with customer support?
To ensure the verification call runs smoothly, you may use the translation feature on the web Web: translate English to your spoken languageOn the appI can login to my OKX account After logging in, you can find your ticket from My Tickets page Go to Menu Select Get Help under More Select the Check your tickets self-service tool card on the support page to access the My tickets page Locate your ticket under Active tickets, then select Join queue to enter the room.Published on 26 Aug 2025Updated on 2 Jun 202654Why hasn't my deposit been credited?
You can find it on our deposit page. You can find the Tag on our deposit page If you find a tag, enter the tag in the Tag field on the corresponding platform's withdrawal page. If you can't find the Tag field on the corresponding platform, you can reach out to the corresponding platform's customer support for assistance. Note: if you enter an incorrect/missing tag, it could lead to deposit failure.Published on 1 Sept 2023Updated on 5 Jun 202614,080How do I update my login password?
Self-service tool For quick access, click the button below:On the appI remember my login password Open your OKX app and select Menu Open Menu page Select Profile and settings, find Security, and select Login password under the Authentication methods section Fill in the information below and confirm: Current login password New login password 8-32 characters long 1 lowercase character 1 uppercase character 1 number 1 symbol Complete the Security authentication (such as Phone / Email authenticationPublished on 22 Aug 2023Updated on 2 Jun 202630