Step 1: Download and open the EML file Download the EML file on your desktop. Log in to your email account.

However, you can still access records beyond 90 days by downloading your full trading history file. Select Trading history to view your trading history Select Download to enter the Download trading history page Select Download to enter the Download trading history page Select your preferred date range, then select Export Note: you can download statements from February 2021 onwards.

the downloaded folder.

To verify and prove that the assets we claim to hold are true and that no user holds negative net equity, visit our "Audit files" page, and download the zk-STARK files under Liability report, then save it in a new folder 2. Unzip the downloaded file, and there'll be a sum proof data folder, which includes thousands of branch folders and one trunk folder.

Here's how you can verify that the assets we claim to hold are true and that no user holds negative net equity: Go to our Proof of Reserve page and select Liability report Download the zk-STARK file and save it in a new folder Unzip the file to extract a "sum_proof_data.json" file Download the OKX open-source verification tool: zk-STARKValidator Save the OKX open-source verification tool, zk-STARKValidator, and the "sum_proof_data.json" file together in the new folder created in Step 2.

This requires installing the latest versions of Node.js and npm package manager: Node.js: version 22.19.0 or later npm: version 10.9.3 or later Select your operating system before downloadingDownload the installation files Download the project archive here to your preferred folder. Once the project files are downloaded and unzipped, open the folder named Wallet-Release-main.Run the installation scripti) Mac users Double-click offBoarding_Mac_script.command in the Wallet-Release-main folder.

To ensure your forms are filed correctly, your information must be accurate. To update your SSN, TIN, or legal name: Navigate to the Tax Center Select Update Profile or Contact OKX Help You will be connected with our support team to complete the update You can check with us to update your SSN or Taxpayer ID

Risky file types include .exe, .zip, .docm, and .xlsm. Cracked Software and Illegal Downloads Free and unauthorized software activators, game cheats, or pirated media often contain embedded Trojans. These are widely circulated on file-sharing platforms and pose significant security risks to your device. Malicious Websites and Pop-ups Simply visiting a compromised website or clicking on deceptive pop-up ads may trigger an automatic malware download. This is known as a drive-by download.

Uninstall suspicious apps: Remove any apps downloaded from unofficial sources. Check if "accessibility permissions" have been granted to unknown apps and disable them. Perform a full system scan: If issues persist: Install and run a trusted antivirus software scan. Delete any detected malicious apps and associated files. Factory reset your device (if necessary): If the problem continues: Back up critical data securely to an encrypted cloud or an external device.

The email often carries the link of phishing website or the download link of Trojan horse program. If the user does not pay attention to distinguishing it, he/she will click the link to enter the phishing website or download the Trojan horse program. Once the Trojan horse program runs, it can monitor the sensitive information entered by the user and get it.

Save conversation records: immediately download and save the chat logs with the (suspected) scammer as a TXT file. These records may become crucial parts of subsequent investigations and evidence. Relevant platforms may include WhatsApp, Telegram, Wechat, Line, Facebook, Instagram and etc. Screenshot key information: capture crucial transfer information, including the scammer's address, transfer screenshots, the scammer's false claims, and other scam website information.

Common reasons for uninstall or delete failures include insufficient permissions, system protection or self-defense mechanisms, or files or processes being in use.

Besides contacting Customer Support, you can also check the email via EML file to confirm whether it was genuinely sent from OKX. If any of these fields show fail, the email did not pass authentication and is likely sent from an unauthorized source. spf=fail dkim=fail dmarc=fail Check out “How do I check if an email is officially from OKX using an EML file?”

The POA must be issued within the last 3 months The POA must be a clear photo of your original POA or a PDF file of the original POA The POA must match the residential information you provided during your identity verification The acceptable types of POA may vary depending on the jurisdiction

You can upload multiple files if needed, as long as they are clear, readable, and within size limits. If there's an additional comment box, you may include any extra context that might help with the review. After submission Once you've completed all fields and uploads, our team will review your submission. If you have further questions or need help uploading your documents, feel free to contact us via our chatbot on our Support Center.