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What should I do if I encounter payment issues when buying crypto?
Note: it's recommended to make payments directly through the bank's official app or online banking, and avoid using third-party payment platforms where possible.The seller's payment information is invalid If the payment method provided by the seller is incorrect or invalid, such as an insufficient number of bank card digits or a garbled card number, resulting in the inability to make a payment. Contact the seller and ask them to resend the correct payment information.Published on Mar 24, 2023Updated on Feb 2, 2026368P2P sell crypto FAQ
What happens if the buyer keeps reminding me to release crypto? Before selecting Received, check your receiving account (e.g. bank account) to confirm that the funds have been received. Don't release the crypto if you haven’t received the payment. Reach out to the buyer first.8. How can I cancel a sell order on OKX P2P Trading? If you haven't received the money and the buyer doesn't contact you or respond within a reasonable timeframe, you can raise an appeal.9.Published on Sep 1, 2023Updated on Apr 24, 20261,119What's auto-deleveraging (ADL) and when can it happen to me?
It's designed to help maintain market stability and manage system-level risk when normal liquidation processes aren't sufficient.When can ADL happen to me? ADL may occur in situations such as: extreme volatility rapid price gaps stressed liquidity conditions liquidations that cannot be fully absorbed through normal processesWhat does this mean for me as a trader? If ADL is triggered, some positions may be reduced or closed according to platform risk rules and priority methodology.Published on Apr 9, 2026Updated on Apr 20, 2026How do I buy Bitcoin with Raast?
Individuals can use Raast through their bank accounts by linking their accounts to the Raast system and making transactions through their bank's online banking portal or mobile application.How to use Raast? To use Raast, you need to have a bank account with a bank that is connected to the Raast system.Published on Mar 12, 2024Updated on Mar 24, 2026222How do I avoid scams from off-site communication in P2P transactions?
Don't share personal information like CNIC, bank credentials, or selfies. Don't pay after the order timeout period, as you lose escrow protection. After completing the cash transfer process, then only click "I have paid" inside our platform. Use and verify your Anti-Phishing Code for email authenticity. Click Appeal immediately if anything seems suspicious.What do I need to do If I’ve been scammed? Always use the Appeal button directly on your P2P order before canceling.Published on Sep 11, 2025Updated on Sep 26, 202516How to add a payment method to OKX P2P trading?
Important note, you have to complete your identity verification before you can start adding it.On the app On the P2P trading page, select My profile Select Profile on the P2P trading page Select Payment to see all available payment methods Select Add account, choose your currency and payment method from the list (bank or e-wallet) Select add account option to start adding your details Insert your bank account name (name of the bank card holder) and account number, verify your added payment methodPublished on Aug 22, 2023Updated on Mar 24, 20261,929How do I buy Tether (USDT) with Raast?
Raast employs cutting-edge technology such as blockchain and biometric verification to give banks and other financial institutions a quick, safe, and dependable method of transferring cash. It's intended to enhance the entire banking experience for clients while also allowing companies to function more effectively.How does one use Raast? To utilize Raast, one must have an active bank account that is connected to the Raast network.Published on Apr 4, 2024Updated on May 15, 2026344P2P buy crypto FAQ
Is it allowed to buy tokens through P2P trading using another person's bank account/payment method? No, as the users must use their own verified (real-name) bank accounts/payment methods for P2P transactions.Published on Sep 5, 2023Updated on Apr 6, 20261,128How do I manage my P2P settings?
You'll need to select the currency and your bank or payment system. Confirm this info with an authenticator, email, or SMS code, and select Add again. To delete any payment method, just select it and select Delete. Note that you'll need at least 1 payment method to receive funds from other merchants.What should I do if my bank card is frozen? Usually, this issue is related to your bank's actions or regulations.Published on Aug 22, 2023Updated on Mar 17, 20262,534Crypto available for withdrawal FAQ
Funds unavailable for withdrawal may still be available for bank account withdrawal. You can convert the unavailable funds back to cash and withdraw the equivalent value of recently deposited cash (in local currency) to your linked bank accounts. Note: this function is unavailable in certain regions.Can the hold be removed early? The hold is applied automatically by our risk system and cannot be manually removed or shortened by the support team.Published on Jan 25, 2024Updated on May 22, 20263,693What are Source of Funds (SoF) and Source of Wealth (SoW)?
SoF/SoW Document Type Description Salary Payslip Issued within the last 3 months Bank Statement Shows salary deposits/employment income (past 3 months) Tax Document Shows employment income (past 12 months) Letter of employment Issued within the last 3 months, with employment confirmation and salary details Others Issued within the last 3 months, with employment confirmation and salary/compensation details Business ownership Bank Statement Shows income payments (past 3 months) Tax Document Shows businessPublished on Dec 24, 2024Updated on May 27, 2026841What's KYC: What to expect and why it matters?
Enhanced Due Diligence (EDD) If your account is flagged for higher risk (for example, high-volume transactions or politically exposed persons), we may request: Proof of address (utility bill, bank statement) Source of funds or wealth (for example, payslips, business documents) This step ensures transparency and compliance with stricter regulatory requirements4.Published on Jun 24, 2025Updated on Apr 6, 202665What can help prevent P2P crypto scams and protect my assets?
How to prevent social engineering: Avoid canceling a P2P transaction if you've already sent a bank transfer to the bank account shown in the payment method chosen in the P2P order. Avoid releasing a sell order if you don't see the funds in your bank account (or wallet) added as the payment method in the P2P order. Don't be intimidated by scare and manipulation tactics. Gather screenshots and evidence of your interaction with the scammer to help OKX P2P to settle the dispute.4.Published on Sep 2, 2023Updated on Feb 12, 20261,464How can I protect myself from scammers?
The seller accepts the payment, releases the crypto, and after some time receives a notification from the bank that the other person, whose card the payment was sent from, has reported to the bank that the funds were stolen. In this case, we won't be able to get involved in this transaction as the payment is made outside our platform. It's also very difficult for the relevant bank to resolve this matter. Always check the buyer's name and payment amount are correct before releasing the crypto.Published on Aug 21, 2023Updated on Mar 3, 202612,228How do I view my account information (email/phone) ?
On the app Go to P2P trading > Profile > Payment Select Add payment method > select Bank transfer as payment methodOn the web Go to Buy Crypto > P2P trading > My profile Select Add Payment method > Select Bank transfer as payment methodHow can I check my sign-up date?On the app Go to P2P trading > ProfileOn the web Go to Buy Crypto > P2P trading > My profileHow can I check my phone number/email address linked to my account?Published on Jun 18, 2024Updated on May 27, 2026134