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Why is my OKX app not working?
This guide explains common causes and practical solutions to help you restore access quickly.Why is my OKX app not working? There are several reasons why the app may stop working or crash.Published on Mar 16, 2026Updated on Apr 6, 2026FAQ14How does fast redemption work?
This feature is useful when you need faster access to your funds, whether to take advantage of a trading opportunity or to address other financial needs.How does it work? If your product offers fast redemption, you're eligible to receive a portion of your redemption every day after you submit your redemption request.Published on May 8, 2025Updated on Mar 4, 2026FAQ178OKX OTC Structured Products Now Live
Dear Valued Client, We are pleased to announce the launch of the OKX OTC Structured Products, a dedicated gateway for VIP clients to explore our full suite of customizable structured product solutions — spanning yield enhancement, directional strategies, and more. Phase 1 Highlights: • Product Category: Yield-enhancement structured products (two Fixed Coupon Products available at launch) •...Published on May 7, 2026Updated on May 7, 2026AnnouncementsOKX Orbit Creator Rewards Program is Now Live
Keep content live At least one eligible post from the current cycle must still be live on Orbit at the time of reward payout. FAQ Do I need to sign up? No. As long as you meet the eligibility requirements, the system automatically includes you in that week's payout. Just post and you're in. 2. What types of content are eligible? Original crypto-related posts, including posts synced from X, are all eligible for rewards.Published on Apr 2, 2026Updated on Apr 17, 2026Product documentationTrading of Internet Computer's ICP now live on OKX
We’re now pleased to announce that trading of ICP is live on OKX, with withdrawals opening tomorrow, May 11. The current schedule for ICP’s listing is as follows: 1. Spot trading for ICP/USDT,ICP/BTC opens at 4:00 pm UTC on May 10 2. ICP withdrawals open at 10:00 am UTC on May 11 The Internet Computer’s creators, the DFINITY Foundation, describe the project as a decentralized version or extension of the public internet.Published on May 10, 2021Updated on Nov 17, 2025AnnouncementsHow does leverage work in X-Perps trading?
If you're new to X-Perps, consider starting with lower leverage until you are comfortable with how margin, liquidation, and funding rates work together.5. Does leverage affect funding payments? Leverage affects your position size, and funding payments are calculated based on position size. A larger leveraged position will result in larger funding payments, both received and paid. Need help with an OKX product? Find guides and answers in our Help Centre. Visit here.Published on Apr 9, 2026Updated on Apr 30, 2026FAQHow does insufficient permissions for TRON wallet addresses work?
Below are how you can work around it: You may check if you have permission for the TRON wallet address by searching for the wallet address here. You need to crosscheck if your account has owner or active permissions. If your address doesn't have permission, kindly update the owner permissions to regain full access to the wallet. The outcome of the TRON wallet address search To learn more about other Risk Fraud topics, visit here.Published on Aug 20, 2024Updated on Oct 15, 2025FAQ224How does the V3 liquidity pools work on OKX DeFi?
How does market making work? Market making in DeFi involves providing liquidity to decentralized exchanges (DEXs), such as adding assets like ETH or SOL to pools. In return, you earn a share of the trading fees, contributing directly to the efficiency of the crypto ecosystem. By ensuring there are sufficient assets for trading, market makers help stabilize price fluctuations. Additionally, impermanent loss is a key concept to consider.Published on May 14, 2024Updated on Sep 12, 2025FAQ25How does the P2P marketplace ads recommendation logic work?
To continue providing the best P2P trading experience, we've introduced a Recommended sorting feature on both web and app (Android). While the default ad sorting on the P2P marketplace will be based on price, you can also sort ads by our recommendation. The factors are determined in the following sequence: Merchant tier (Diamond > Super > Lite) > quality of merchant > price of ad > ad creation...Published on Aug 24, 2023Updated on Mar 16, 2026FAQ24How does futures spread trading work on OKX Liquid Marketplace?
How futures spreads are traded in crypto? Spread trading involves taking two futures positions in opposite directions: one long, one short. The idea is to make money off the price difference between the two futures – which are also called the two legs of the strategy. The profit a trader makes from this trade comes from the price difference, or spread, between those two contracts. That’s why this...Published on Mar 13, 2024Updated on Sep 10, 2025FAQ6My mobile phone isn't working, what should I do?
If your mobile phone isn't working properly, or you've lost access to it, or you can't get SMS codes, try the following:My SMS codes aren’t working on OKX Refer to I haven't received the verification code.I want to change my phone number You can switch to a new phone number in your OKX account. To do this, follow the guide below: How do I change my phone number? If you've mobile verification enabled for logins, you can still log in without it.Published on Aug 22, 2023Updated on May 14, 2026FAQ468My authenticator app isn't working, what should I do?
If your authenticator app isn't working properly or you've lost access to it, try the following.My authenticator codes aren't working on OKX Try these fixes first to check if you can get your app working again: Sync your authenticator app time. For example, authenticator app has this feature under Settings > Time correction for codes > Sync now. Automate your mobile phone time.Published on Aug 11, 2023Updated on Feb 9, 2026FAQ2,115How do total Profit and Loss (PnL) and Grid profits work for Spot Grid?
It's calculated by comparing your current bot equity (based on live market prices) with your initial equity when the bot was created—plus or minus any top-ups or withdrawals. Example: If you started a bot with 100 USDT, and the current bot equity is 200 USDT, your Total PnL = 200 - 100 = 100 USDT. This figure includes: Realized profits from completed trades Trading fees Unrealized PnL from open positions Any applicable Earn interest (if enabled)How's the field "Grid Profits" calculated?Published on Jun 20, 2025Updated on Apr 30, 2026FAQ57OKX Flash Earn is Now Live! Get started with MON (Monad) and share 60,000,000 MON
The MON (Monad) Flash Earn campaign is now live.Published on Mar 23, 2026Updated on Mar 25, 2026AnnouncementsOKX Flash Earn is Now Live! Get started with CC (Canton) and share 20,000,000 CC
The CC (Canton) Flash Earn campaign is now live.Published on Feb 25, 2026Updated on Feb 26, 2026Announcements